Return & Refunds
1. Eligibility for Returns
We accept returns only if the product is damaged or defective upon delivery. To be eligible for a return:
- The item must be in its original packaging and unused.
- The return request must be made within 1-3 days of receiving the product.
- Clear proof of the defect or damage (photos or videos) must be provided when submitting the request.
Items that show signs of use, intentional damage, or do not meet the return criteria will not be accepted.
2. How to Initiate a Return
If you receive a damaged or defective product, follow these steps:
- Contact our customer support team at[email protected] within 1-3 days of delivery.
- Provide your order details, along with clear images or videos of the issue.
- Our team will review your request and provide further instructions.
- If approved, we will arrange for the return pickup or provide details on how to send the item back.
3. Refund Process
Once we receive the returned item, we will inspect it to verify the issue. If the return is approved:
- A refund will be issued in cash upon return confirmation.
- Refunds will only be provided for the defective or damaged product.
- The refund process may take 1-3 business days after the return is received and verified.
If the return does not meet the eligibility criteria, it will be sent back to the customer without a refund.
4. Non-Returnable Items
Certain products may not be eligible for returns due to hygiene reasons, custom modifications, or other restrictions. Please check the product description before purchasing.
5. Contact Us
For any questions or concerns regarding our return and refund policy, feel free to reach out to us at [email protected].
